Ticket Purchase Policy
Tickets purchased on the Website or via Q-Tickets’s retail outlets are non-refundable except for in the limited circumstances described below in the Refunds Policy.
Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.
Tickets cannot be transferred to a third party other than the immediate family members and friends of the Customer, and in such cases never for a value greater than the original purchase price. Tickets purchased are for the use of the named buyer or their immediate family or friends. Tickets cannot be resold at a value greater than their original purchase price. In the event Q-Tickets becomes aware of a Ticket being resold for commercial gain at a price greater than the original purchase price, Q-Tickets will cancel the Ticket, without a refund to the purchaser, and the Ticket will not be valid for entry.
Customers are advised not to purchase Q-Tickets-branded Tickets resold through so-called secondary ticketing websites or through online selling sites such as eBay as it is possible the Ticket may not be valid for entry or will be canceled by Q-Tickets should Q-Tickets become aware that the Ticket has been resold. In some countries, the resale of tickets is banned by law.
Q-Tickets may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card, and/or by presenting the original credit/debit card used to purchase the tickets. In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.
It is the responsibility of Customers to protect their tickets from loss or theft. Q-Tickets is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been canceled at the time of the first use. No refund will be offered to the Customer in this case. Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
In most cases, payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Q-Tickets reserves the right to cancel such Tickets purchased without a refund to the fraudulent purchaser.
Ticket Usage Policy and Attendance at the Event
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website.
Q-Tickets will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.
All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.
In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.
If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled to a refund under any circumstances.
Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.
The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous, or potential weapons.
Q-Tickets will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing or attempting to bring a restricted item into the venue. Furthermore, Q-Tickets accepts no responsibility or liability for items confiscated by the Promoter or venue management.
It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Q-Tickets accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event before traveling to the Event. In the event an Event is canceled or postponed, then Q-Tickets may offer a refund to the Customer subject to the Refunds Policy detailed below.
Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.
It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.
Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time, Q-Tickets will not issue a refund.
Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.
By purchasing a Ticket through Q-Tickets you hereby agree to being photographed, filmed, or recorded by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management at the Event or at the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through Q-Tickets, you hereby waive all rights in any photographs, video, or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management. You hereby agree that the Promoter, the venue management, or any third party operating on the behalf of the Promoter or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.
Ticket Delivery and Collection Policy
Q-Tickets issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to provide Q-Tickets with a working, correct email address for Ticket delivery and to check their Inbox for the email containing the PDF of the Ticket. This PDF can be printed by the Customer and used as an entry Ticket.
For a limited number of Events, the electronic PDF Ticket issued by Q-Tickets via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases, the Promoter or Q-Tickets will request the Customer to provide the items listed below to exchange the electronically issued Q-Tickets Ticket for the printed ticket:
A printed copy of the Q-Tickets electronic Ticket or the Ticket number (mandatory in all cases).
One of the following forms of identification:
i. Valid photo identification document issued by a government organization such as a driving license.
ii. Valid National Identity Card.
iii. Valid Passport.
Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website provided the Customer has logged into their account.
Q-Tickets sells Tickets on behalf of Promoters who are responsible for the Event organization and management.
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Q-Tickets will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.
The Promoter and the venue management reserve the right to refuse admission at any time without giving cause or reason. As a ticketing company, Q-Tickets does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.
Customers are eligible to apply for a refund in writing to Q-Tickets in the case of canceled or postponed Events, or if the venue of the event is changed to a location significantly different from the original venue location.
Q-Tickets will consider applications for refunds based only on the above-mentioned circumstances and may request specific documentation or other evidence in support of any such requests.
Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.
Changes to supporting artists will not be considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure not reasonably within the control of the Promoter will not be considered justifiable reasons to issue a refund.
If Q-Tickets, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made.
Customers can opt for a bank refund (debit/credit card) or via e-vouchers.
Credit Card: If payment was made by credit card, then the refund will be made to the same credit card used for the original purchase.
Debit Card: If payment was made by debit card, then the refund will be made after the person issues a chargeback with their respective bank.
i-Pay: If payment was made through i-Pay, then the refund will only be through e-vouchers.
Bank refunds will be made within 7 working days from the date of issue, whereas e-vouchers will be provided within 3 to 5 hours.
In no circumstances does Q-Tickets issue a cash refund.
Q-Tickets reserves the right to withhold up to 2.5% of the original purchase value being refunded to cover bank charges in processing the refund.
By making a purchase through the Website or through any retail outlet operating on Q-Tickets’s behalf, the Customer agrees to this Refunds Policy.
To request a refund based on the circumstances detailed above, please contact Q-Tickets by email at firstname.lastname@example.org. Please make sure to give us your transaction number, ticket numbers, email address, full name, and telephone number to help us serve you.
Q-Tickets will not be held responsible for or liable for any issues, damages, or physical injuries arising from the Event for which the customer bought Tickets.
Q-Tickets accepts no responsibility or liability for items lost or stolen, or injury incurred at the Event.
In the unfortunate event that you are unable to procure a seat despite booking one, Q-Tickets bears no responsibility as a ticketing service provider and is not responsible for the lack of seats/ other infrastructure at any venue.
Q-Tickets will not be held liable for the confiscation of any unauthorized equipment or recording devices.