Please read Terms & Conditions carefully to
understand the contractual relationship between us as a service provider, and
you as our customer. We will not share your information with anyone except as
described in our privacy policy. (Our Terms & Conditions are subject to
change at any time without notice. Please review this policy periodically to
ensure you are aware of any changes.)
Ticket Purchase Policy
Tickets purchased on the Website or via
Q-Tickets’s retail outlets are non-refundable except for in the limited
circumstances described below in the Refunds Policy.
Tickets cannot be exchanged except in the
limited circumstances described below in the Refunds Policy.
Tickets cannot be transferred to a third party
other than the immediate family members and friends of the Customer, and in
such cases never for a value greater than the original purchase price. Tickets
purchased are for the use of the named buyer or their immediate family or
friends. Tickets cannot be resold at a value greater than their original
purchase price. In the event Q-Tickets becomes aware of a Ticket being resold
for commercial gain at a price greater than the original purchase price,
Q-Tickets will cancel the Ticket, without a refund to the purchaser, and the
Ticket will not be valid for entry.
Customers are advised not to purchase
Q-Tickets-branded Tickets resold through so-called secondary ticketing websites
or through online selling sites such as eBay as it is possible the Ticket may
not be valid for entry or will be canceled by Q-Tickets should Q-Tickets become
aware that the Ticket has been resold. In some countries, the resale of tickets
is banned by law.
Q-Tickets may require the Customer to provide
proof that they are the original purchaser of the Ticket at the point of entry
to the Event in the form of acceptable original photo ID such as a passport,
driver’s license, national ID card, and/or by presenting the original
credit/debit card used to purchase the tickets. In the event that more than one
ticket is purchased by the Customer for the same event, then all members of the
Customer’s party attending the event should enter the Event at the same time
with the Customer.
It is the responsibility of Customers to protect
their tickets from loss or theft. Q-Tickets is not responsible for replacement
of lost or stolen Tickets, and does not issue refunds for lost or stolen
Tickets. This applies to electronically issued Tickets as well as printed
Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via
hacked email, or through delivery to a shared email address) and the Ticket is
used and scanned before the Customer enters the Event, the Customer will be
refused entry as the Ticket will have been canceled at the time of the first
use. No refund will be offered to the Customer in this case. Customers are
strongly advised to protect their electronic Tickets with the same caution and
care they would protect a physical printed Ticket from theft.
In most cases, payment in full for the Ticket is
made at the time of purchase, and the Ticket is dispatched to the Customer via
email shortly after purchase has completed. In the event that payment is made
fraudulently using a lost/stolen credit/debit card or the credit/debit card is
used without the permission of the card owner, Q-Tickets reserves the right to
cancel such Tickets purchased without a refund to the fraudulent purchaser.
Ticket Usage Policy and
Attendance at the Event
It is the Customer’s responsibility to check
whether there are any restrictions placed on entry to the Event, such as age
restrictions or dress code restrictions, before purchasing a Ticket from the
Website.
Q-Tickets will not be held liable and will not
refund the Ticket purchase if entry to the Event is declined by the Promoter
for any reason including, but not limited to, failure to meet the dress code,
failure to meet age restrictions, dangerous, disruptive, unruly or unlawful
behavior resulting in the Promoter or venue management declining entry.
All Tickets are issued subject to the Rules and
Regulations of the venue and the Event. It is the responsibility of the
Customer to abide by such Rules and Regulations and to familiarize themselves
with the Rules and Regulations before purchasing a Ticket.
In all cases The Promoter and the venue
management reserves the right of entry and reserves the right to conduct
security searches at any time to ensure safety and security at the Event.
If a Customer is ejected from an Event by the
Promoter, its agents, or by the venue management or security then the Customer
shall not be entitled to a refund under any circumstances.
Many venues operate a strict “no re-entry”
policy, meaning that if the Customer leaves the venue during the Event they
will not be permitted back into the venue using their original Ticket. It is
the responsibility of the Customer to familiarize themselves with the re-entry
policy of the Event prior to entering. No refunds will be issued to Customers
who leave a venue during an Event and are refused re-admission because of the
no re-entry policy.
The venue management or the Promoter may
restrict what items are brought into the Event, including but not limited to
food, beverages, cameras, video and audio recording equipment, seating, selfie
sticks, and items considered unlawful, hazardous, dangerous, or potential
weapons.
Q-Tickets will not be held liable and will not
refund the Ticket purchase if entry to the Event is declined or a Customer is
ejected by the Promoter or venue management for bringing or attempting to bring
a restricted item into the venue. Furthermore, Q-Tickets accepts no
responsibility or liability for items confiscated by the Promoter or venue
management.
It is the Customer’s responsibility to attend
the event at the correct time on the correct date. It is the Customer’s
responsibility to check that the Event is due to take place on the original
published date and at the original published time. Q-Tickets accepts no
responsibility or liability for any loss, whether actual or implied, due to the
Customer failing to check the date and time of the Event before traveling to
the Event. In the event an Event is canceled or postponed, then Q-Tickets may
offer a refund to the Customer subject to the Refunds Policy detailed below.
Failure on the part of the Customer to attend an
Event for any reason will not be a reason for issuing a refund.
It is the responsibility of the Customer to attend
the Event on time. Some venues and Promoters will refuse entry to latecomers.
No refunds will be issued to latecomers.
Many Events will have a “last admission” time,
meaning the latest time a Customer can enter the Event. The last admission time
is generally earlier than the end time of the Event. It is the responsibility
of the Customer to ascertain the last admission time. If a Customer is refused
entry for an Event because they arrive at the Event after the last admission
time, Q-Tickets will not issue a refund.
Most venues prohibit the unauthorized use of
photographic and recording equipment. Please check with the Promoter and venue
before arriving at the Event.
By purchasing a Ticket through Q-Tickets you
hereby agree to being photographed, filmed, or recorded by the Promoter, the
venue management or any third party operating on the behalf of the Promoter or
venue management at the Event or at the immediate surroundings of the entrance
to the venue. Furthermore, by purchasing a Ticket through Q-Tickets, you hereby
waive all rights in any photographs, video, or audio recordings of you at the
Event or the immediate surroundings of the entrance to the venue (the “Recorded
Material”) made by the Promoter, the venue management or any third party operating
on the behalf of the Promoter or venue management. You hereby agree that the
Promoter, the venue management, or any third party operating on the behalf of
the Promoter or venue management may use such Recorded Material in any way they
deem fit, without restriction, approval from, or recompense to, you.
Ticket Delivery and
Collection Policy
Q-Tickets issues purchased Tickets
electronically as PDF files via email. It is the Customer’s responsibility to
provide Q-Tickets with a working, correct email address for Ticket delivery and
to check their Inbox for the email containing the PDF of the Ticket. This PDF
can be printed by the Customer and used as an entry Ticket.
For a limited number of Events, the electronic
PDF Ticket issued by Q-Tickets via email needs to be exchanged for a printed
ticket issued by the Promoter. Collection booths for exchanging Tickets in such
circumstances are usually situated close to the Event entrance. In such cases,
the Promoter or Q-Tickets will request the Customer to provide the items listed
below to exchange the electronically issued Q-Tickets Ticket for the printed
ticket:
A printed copy of the Q-Tickets electronic
Ticket or the Ticket number (mandatory in all cases).
One of the following forms of identification:
i. Valid photo identification document issued by
a government organization such as a driving license.
ii. Valid National Identity Card.
iii. Valid Passport.
Electronic Tickets purchased can be printed at
any time from the “My Calendar” section of the Website provided the Customer
has logged into their account.
Refund Policy
Q-Tickets sells Tickets on behalf of Promoters
who are responsible for the Event organization and management.
It is the Customer’s responsibility to check
whether there are any restrictions placed on entry to the Event, such as age
restrictions or dress code restrictions, before purchasing a Ticket from the
Website. Q-Tickets will not be held liable and will not refund the Ticket
purchase if entry to the Event is declined by the Promoter for any reason
including, but not limited to, failure to meet the dress code, failure to meet
age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting
in the Promoter or venue management declining entry.
The Promoter and the venue management reserve
the right to refuse admission at any time without giving cause or reason. As a
ticketing company, Q-Tickets does not offer refunds to any Customer refused
entry to the Event or who is ejected from the Event for any reason.
Customers are eligible to apply for a refund in
writing to Q-Tickets in the case of canceled or postponed Events, or if the
venue of the event is changed to a location significantly different from the
original venue location.
Q-Tickets will consider applications for refunds
based only on the above-mentioned circumstances and may request specific
documentation or other evidence in support of any such requests.
Minor changes in performance times or
performance durations will not be considered justifiable reasons to issue a
refund.
Changes to supporting artists will not be
considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the
Customer not enjoying the performance will not be considered justifiable
reasons to issue a refund.
Abandonment of an Event once it has started due
to any reason including but not limited to weather conditions, earthquake,
fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in
power supply, action of a governmental body or any other acts of force majeure
not reasonably within the control of the Promoter will not be considered
justifiable reasons to issue a refund.
If Q-Tickets, at its sole discretion, accepts
the request for a refund, then the refund will be issued via the same method
that the original payment was made.
Customers can opt for a bank refund
(debit/credit card) or via e-vouchers.
Credit Card: If payment was made by credit card, then the refund will be made
to the same credit card used for the original purchase.
Debit Card: If payment was made by debit card, then the refund will be made
after the person issues a chargeback with their respective bank.
i-Pay: If payment was made through i-Pay, then the refund will only be
through e-vouchers.
Bank refunds will be made within 7 working
days from the date of issue, whereas e-vouchers will be provided within 3
to 5 hours.
In no circumstances does Q-Tickets issue a cash
refund.
Q-Tickets reserves the right to withhold up to
2.5% of the original purchase value being refunded to cover bank charges in
processing the refund.
By making a purchase through the Website or
through any retail outlet operating on Q-Tickets’s behalf, the Customer agrees
to this Refunds Policy.
To request a refund based on the circumstances
detailed above, please contact Q-Tickets by email at info@q-tickets.com. Please
make sure to give us your transaction number, ticket numbers, email address,
full name, and telephone number to help us serve you.
Liability
Q-Tickets will not be held responsible for or
liable for any issues, damages, or physical injuries arising from the Event for
which the customer bought Tickets.
Q-Tickets accepts no responsibility or liability
for items lost or stolen, or injury incurred at the Event.
In the unfortunate event that you are unable to
procure a seat despite booking one, Q-Tickets bears no responsibility as a
ticketing service provider and is not responsible for the lack of seats/ other
infrastructure at any venue.
Q-Tickets will not be held liable for the
confiscation of any unauthorized equipment or recording devices.
